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Key People

Lisa Black (Manager)

Lisa began her career working at Friern and Barnet hospital where she worked for many years as a ward auxillary before spending time working in the accident and emergency ward at Chase Farm hospital.

After moving to Norfolk in 2004 she took a break from caring before joining a care home in Wells where she worked her way up to senior carer.

Lisa joined Woodspring House in February 2016 as deputy manager and was promoted to manager in August 2017. She has her level 2, 3, 4 and 5 diploma leadership and management in health and social care.

Lisa can be contacted at Woodspring House, on 01328 863753 or by email to lisa@woodspringhouse.co.uk.

Victoria

Victoria is our activity leader. She started here in 2010 , and Victoria started as a carer . She worked her way up to a team leader. In 2017, Victoria swapped roles and became our full-time activity leader.

Emma

Emma, one of our Activity ladies, Emma started working here in 2011 as a care assistant. She went on to become a team leader , Emma achieved NVQ levels 2,3 and 4 in health and social, Emma left for a short time to work at QE hospital , we are very grateful she returned to join Victoria with activities.

History

Woodspring House is a Georgian town house of character. It started life as a family house and then in the 20th century had various incarnations as flats and offices until it was converted into a care home in the early 1980’s  it was formerly known as Albany house but following extensive refurbishment it reverted back to the original name of Woodspring house.

Woodspring House was the original name for the house and we have always preferred it to Albany House. With the recent completion of the extensive refurbishment work we felt it was a good time to change the name and mark the start of a new era. The values for which Albany House is known and that have enabled it to become so well loved by the residents and families that use it, however, will remain exactly the same under the new name: it’s homely atmosphere, genuinely caring staff and the peace of mind that families have of knowing their relatives are so well cared for.

FAQ's

There are no fixed visiting times. Visitors are welcome to come at any time including mealtimes.

On starting their employment all staff undergo a thorough induction programme. They then have regular training in all the statutory areas such as how to move frail residents safely, first aid, fire training etc. In addition to statutory training we require them to do dementia specific training which is provided in house using material from the Alzheimer’s Society. A very high proportion of staff also go on to do diplomas in care and we also encourage attendance at relevant external courses.

In order to protect those residents who might wander off and get lost it is almost impossible to leave the home by accident. You are of course welcome to go out at any time accompanied by a friend, relative or member of staff.

We encourage you to be as independent as possible and to have the freedom to go where you like in the home and gardens as long as it is safe to do so and you respect the private space of other residents.

In general the food is best described as traditional English cooking although there is always a choice including a salad. We try to accommodate any requests and have ‘specials’ on special occasions. For example Haggis for those that like it on Burn’s Night!

Breakfast starts at 7.30 am and goes on until everyone is up. Lunch is the main meal and is at 1 p.m. At 5 o’clock we have a high tea, which includes a hot choice, sandwiches, salad and cake or dessert. The trolley then goes around at 7.30 p.m. with sandwiches and biscuits. Tea and coffee, cold drinks and biscuits are available at various times throughout the day.

Yes we always try to make birthdays special and if you enjoy music we have professional entertainers come in. The cook will bake a great cake too. We celebrate all the usual festivals through the year and try to get everyone involved in the preparations, such as making the Christmas pudding and decorating the tree. We keep an eye out for any one-off special events as it’s any excuse for a party!

The home itself is a no-smoking area but you may smoke in the cottage courtyard.

24 hour care, all meals, heating, laundry, activities, outings, basic toiletries, hot and cold drinks.

If not provided by the NHS: – Chiropody (6 weekly), optician and dentist and any medical requisites and transport for hospital visits. Escorts if needed for hospital visits. Any special toiletries and special alcoholic drinks. Hairdressing.

We very much like the idea of pets and recognise the benefits they can bring. We will look closely at any request but will have to be sure that an animal won’t have a negative impact on our other residents. At present we have tropical fish in the lounge and one lady has her own cat.

We can accommodate up to 28 residents.

The manager is readily available and the owners come in on most days and are happy to be contacted by telephone. They will all respond to any concerns or suggestions you may have. There is a letterbox near the front door if you wish to remain anonymous.

We conduct regular surveys of friends and relatives, professionals who visit (G.P and district nurses) and the residents themselves. The results of these surveys are published and suggestions acted on.