Frequently Asked Questions


What are visiting times?

There are no fixed visiting times. Visitors are welcome to come at any time including mealtimes.

What training do the staff undertake?

On starting their employment all staff undergo a thorough induction programme. They then have regular training in all the statutory areas such as how to move frail residents safely, first aid, fire training etc. In addition to statutory training we require them to do dementia specific training which is provided in house using material from the Alzheimer’s Society. A very high proportion of staff also go on to do diplomas in care and we also encourage attendance at relevant external courses.

Can I go out when I like?

In order to protect those residents who might wander off and get lost it is almost impossible to leave the home by accident. You are of course welcome to go out at any time accompanied by a friend, relative or member of staff.

How Independent can I be?

We encourage you to be as independent as possible and to have the freedom to go where you like in the home and gardens as long as it is safe to do so and you respect the private space of other residents.

What is the food like?

In general the food is best described as traditional English cooking although there is always a choice including a salad. We try to accommodate any requests and have ‘specials’ on special occasions. For example Haggis for those that like it on Burn’s Night!

What time are mealtimes?

Breakfast starts at 7.30 am and goes on until everyone is up. Lunch is the main meal and is at 1 p.m. At 5 o’clock we have a high tea, which includes a hot choice, sandwiches, salad and cake or dessert. The trolley then goes around at 7.30 p.m. with sandwiches and biscuits. Tea and coffee, cold drinks and biscuits are available at various times throughout the day.

Do you celebrate Birthdays and special occasions?

Yes we always try to make birthdays special and if you enjoy music we have professional entertainers come in. The cook will bake a great cake too. We celebrate all the usual festivals through the year and try to get everyone involved in the preparations, such as making the Christmas pudding and decorating the tree. We keep an eye out for any one-off special events as it’s any excuse for a party!

Do you allow smoking?

The home itself is a no-smoking area but you may smoke in the cottage courtyard.

How much does it cost to live at Woodspring House?

Our fees are between £65 and £100 per day (24 hours) depending on the level of care needed.

What do the fees include?

24 hour care, all meals, heating, laundry, activities, outings, basic toiletries, hot and cold drinks.

Are there any extra costs involved?

If not provided by the NHS: – Chiropody (6 weekly), optician and dentist and any medical requisites and transport for hospital visits. Escorts if needed for hospital visits. Any special toiletries and special alcoholic drinks. Hairdressing.

Do you allow pets?

We very much like the idea of pets and recognise the benefits they can bring. We will look closely at any request but will have to be sure that an animal won’t have a negative impact on our other residents. At present we have tropical fish in the lounge and one lady has her own cat.

How many residents do you accommodate?

We can accommodate up to 28 residents.

What would I have to do if I have any concerns about any aspect of Woodspring House?

The manager is readily available and the owners come in on most days and are happy to be contacted by telephone. They will all respond to any concerns or suggestions you may have. There is a letterbox near the front door if you wish to remain anonymous.

How do you check that you maintain the quality of the service you provide?

We conduct regular surveys of friends and relatives, professionals who visit (G.P and district nurses) and the residents themselves. The results of these surveys are published and suggestions acted on.